LucksWatches
Precision Craftsmanship, Timeless Elegance
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more
Do I need to register an account to place an order?
You don’t have to register an account, you can place an order directly. Registering an account allows you to better track your orders.
Can I cancel an order at any time?
Yes, you can change your order within 24 hours. Please email us first at [email protected]
What payment methods do you accept?
We support multiple payment methods, with PayPal being our recommended and preferred option.
How can I get a receipt and track my order?
We will send you an email with your purchase receipt and tracking number after order confirmation.
Can I add items to an existing order?
Yes, if items are being shipped to the same address and within 24 hours of purchase. Please contact [email protected] first.
How long does order preparation take?
During business days, we require 2-5 days to prepare your order for shipment.
How long does shipping take?
Delivery typically takes 10-20 business days depending on your location.
How can I track my order?
After placing an order, you’ll receive a tracking number via email. You can also log in to your LucksWatches account and click “My Orders” to track your shipment.
Are duties and taxes included?
North America: All duties and taxes are included in the price shown.
UK & EU countries: These are VAT-free regions, so no tariffs are included in product prices.
How do I return or exchange a product?
Within 30 days of purchase, you can exchange or return products for free. After this period, we don’t accept returns or exchanges.
To initiate a return or exchange, contact us at [email protected] with your reason.
*Please provide your PayPal account for refunds. Processing may take several days.
How long do refunds take?
After receiving your return, we inspect items according to our return policy. If approved, refunds are processed via original payment method within 5-7 business days.
For any questions
Contact [email protected] for assistance with any inquiries.
Need Further Assistance?
Our customer support team is ready to help
[email protected]Company Address
Estar Media Limited
Cheong Hing Building, 53-61 Yan Hing Street
Tai Po District, New Territories