Returns & Refund Policy
Your satisfaction is our priority
We accept free full refunds or exchanges within 30 days of purchase.
Please contact us via email to initiate the process:
[email protected]Our Return Policy
At GrentWatches, we stand behind the quality of our timepieces. If you’re not completely satisfied with your purchase, we offer a straightforward return process:
30-Day Window
You can request a free full refund or exchange within 30 days after your order has been paid for.
Refund Processing
We process refunds via PayPal. Please provide your PayPal account information for the refund.
Please note: Refunds will not be issued if 30 days have passed since your purchase.
Return Shipping Costs
| Scenario | Shipping Responsibility | Additional Information |
|---|---|---|
| Incorrect or damaged product | We cover return shipping costs | Contact customer service immediately upon receipt |
| Product in good condition | Customer covers return shipping costs | Return all items together to avoid additional charges |
For multiple items: Please return them together to receive free return shipping on all items. If you return each item individually, you may have to pay additional shipping charges.
Return Requirements
To ensure your return is processed smoothly, please follow these requirements:
Contact us via email before confirming your return or exchange
Items must be intact and without signs of depreciation
Keep the original packaging in the same condition as when received
Include all labels, tags, and boxes
Product must be in its original state with all protective films intact
Email the original receipt and return tracking number to [email protected]
Refund Timeline
Return Initiated
You contact us and send the item back
Item Received & Inspected
We receive and inspect your returned item
Refund Approved
We notify you of approval or rejection
Refund Processed
Refund sent to your PayPal account
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process can take up to 5 business days.
If approved, your refund will be processed to your PayPal account. Please note that it may take several days for the refund to appear in your account.
Important Notes
Estar Media Limited reserves the right to reject any returned products that do not comply with our return policy. Rejected items will be sent back to the original shipping address.
To avoid returns being rejected, please contact our Customer Care team to address any issues or concerns regarding the item(s) you wish to return.
If you haven’t received your refund yet:
- First, recheck your financial institution account
- Contact your financial institution as refund posting usually takes some processing time
- If still unresolved, contact us at [email protected]
Need assistance with your return?
Contact our support team for any questions or concerns regarding returns, exchanges, or refunds.
[email protected]We’re here to help Monday-Friday, 9AM-5PM (GMT+8)
GrentWatches by Estar Media Limited
Cheong Hing Building, 53-61 Yan Hing Street, Tai Po District, New Territories